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Terms & Disclaimers

Privacy Policy

Effective Date: 7/1/2025

What We Collect

We gather information you share with us - your name, email, wellness goals, and session notes. Our AI intake system helps us understand your needs better, but you're always in control of what you share.

How We Use Your Information

  • Connect you with aligned practitioners
  • Personalize your wellness journey
  • Send you relevant resources and updates
  • Process payments and manage subscriptions
  • Improve our platform through anonymous usage data

What We Don't Do

  • Sell your personal information to third parties
  • Share your wellness details without permission
  • Keep medical records (we're coaches, not doctors)
  • Use your information for anything that doesn't serve your healing

Data Security

We protect your information with industry-standard security measures. Our team is trained in trauma-informed care, which extends to how we handle your digital privacy.

Your Rights

  • Access your data anytime
  • Correct or update information
  • Delete your account and data
  • Opt out of communications

Note: We are not currently HIPAA compliant. As we grow, we plan to implement HIPAA protections for enhanced privacy.

Terms of Service

Effective Date: 7/1/2025

Welcome to BonTerra

By using our platform, you're joining a community committed to authentic healing. These terms protect both you and our practitioners.

What BonTerra Provides

  • Wellness Coaching: Spiritual guidance, life coaching, and holistic support
  • Practitioner Connections: Access to vetted healing professionals
  • Educational Resources: Content, community, and growth tools
  • Technology Platform: Booking, payment, and communication systems

What BonTerra Is NOT

  • Medical treatment or diagnosis
  • Mental health therapy or counseling
  • Emergency crisis intervention
  • A replacement for professional medical care

Important: If you're experiencing a mental health crisis, contact 988 (Suicide & Crisis Lifeline) or emergency services.

Subscription Services

Explorer's Path ($88/month):

  • Monthly practitioner consultations
  • Access to wellness resources
  • Community platform access

Retreat in Daily Life ($1,888/month):

  • Intensive coaching support
  • Multiple practitioner access
  • Personalized healing plans

15-Day Satisfaction Guarantee

If you're not satisfied with your BonTerra experience, contact us within 15 days of starting any program for a full refund. We believe in the work, and we stand behind it.

Your Responsibilities

  • Be honest about your needs and limitations
  • Respect practitioners' time and boundaries
  • Use services for personal growth, not to harm others
  • Maintain sobriety during sessions (recovery-informed care)

AI and Technology Use

Our platform uses AI to enhance your experience - from intake assessments to scheduling. All AI interactions are designed to support, not replace, human connection.

Termination

Either party can end the relationship anytime. We'll work with you to transition care if needed. You keep access to any content you've created.

Professional Disclaimers

Wellness Coaching Disclaimer

BonTerra Wellness provides spiritual guidance, life coaching, and holistic wellness support. Our services are educational and transformational, not medical or therapeutic.

We Do NOT:

  • Diagnose medical or mental health conditions
  • Provide therapy or clinical treatment
  • Prescribe medications or medical interventions
  • Offer crisis intervention services

We DO:

  • Support your personal growth journey
  • Provide trauma-informed coaching
  • Connect you with appropriate practitioners
  • Honor recovery and sobriety in all our work

Practitioner Independence

BonTerra practitioners are independent professionals. While we vet for quality and alignment, each practitioner is responsible for their own services, credentials, and professional conduct.

Results Disclaimer

Wellness is a personal journey. While we're committed to supporting your growth, we cannot guarantee specific outcomes. Your dedication and openness to the process significantly impact your results.

Spiritual and Indigenous Practices

We approach all spiritual traditions with respect and humility. Our use of healing practices honors ancestral wisdom without appropriation. We acknowledge the Cherokee and other Indigenous peoples whose traditional lands we occupy.

Crisis Resources

If you're in immediate danger:

  • Call 911
  • Go to your nearest emergency room

For mental health crisis support:

  • 988 Suicide & Crisis Lifeline
  • Crisis Text Line: Text HOME to 741741
  • SAMHSA National Helpline: 1-800-662-4357

BonTerra Contact for Non-Emergency Support:

Copyright Notice

© 2025 BonTerra Wellness. All rights reserved.

All content on this platform - including text, graphics, logos, and software - is owned by BonTerra Wellness or licensed to us. This content is protected by copyright and other intellectual property laws.

You may use our content for personal, non-commercial purposes. Any other use requires written permission.

Fair Use: We respect the intellectual property of others and expect the same respect for our work.

These documents reflect our commitment to transparency, respect, and authentic healing. Questions? We're here to help.